Straight answers to the questions we hear most. Can’t find yours? Contact support.
Organised by topic so you can find answers fast.
Web hosting, website design and development, custom software, mobile apps, and communication services like SMS, voice, WhatsApp API and IVR.
No. For most services we handle setup and configuration for you, and you can manage everything through a simple dashboard.
No. You own your data and content, and you are never locked in to a specific provider for hosting or services.
Web hosting stores your website files on a server and makes them available to visitors on the internet. We offer shared, VPS, WordPress and dedicated hosting.
Yes. You can upgrade to a larger plan whenever your website needs more resources.
Yes, backups are part of our hosting service and you can also schedule additional backups from your control panel.
Our team monitors hosted websites and works to restore service quickly. Our support team is available to help you anytime.
Choose a domain in our order form, complete the registration details, and it is registered for you. We guide you through the process.
Yes. We help you transfer your domain while keeping your website and email running.
We create mailboxes for you and help you connect them to your phone and email clients.
We configure proper DNS and SPF/DKIM records so your emails are delivered reliably.
A standard website typically takes 2–6 weeks depending on pages and features. You get a clear timeline before we start.
Both. We build fully custom designs and also use WordPress and other platforms where it is the right fit for your goals.
You do. All source code, designs and content are delivered with full ownership.
Yes. Every project includes a support period, and optional maintenance plans cover updates and improvements.
SMS delivers a text message to the phone. Voice SMS delivers a recorded voice message as a call — both work without apps or internet.
Yes, we set up the official WhatsApp Business API with verification guidance, templates and integration.
Callers are greeted by a recorded message, choose an option on their keypad, and are routed to the right department or person.
Book a free consultation and we recommend the right channels based on your goals.
We accept common online payment methods and bank transfers. Contact us for details specific to your order.
Hosting renews based on the plan you choose (monthly, yearly or longer). You will be notified before renewal.
Refund eligibility depends on the service. Please check our terms or ask our billing team for your specific order.
Invoices are generated for every order. Contact support if you need a copy or a GST-compliant invoice.
Our support team answers quickly — no ticket queues for basic questions.
